MHRM
Ph.D. in Clinical Medicine
MSc
Refund Policy
New Assignment Help Australia takes pride in consistently providing high-quality work to students across various domains. However, if any inconvenience is caused by our end, we are ready to face the consequences. For such situations, we incorporate a refund policy. It is designed to ensure customer satisfaction, offering a clear and transparent process. Below are some of the conditions where you can request refunds:
- We prioritise providing your work on time. But if there is some unexpected delay, please contact our support team. In case the reason is unjustifiable or the deadline has already passed, then we will offer a full refund.
- When you are not satisfied with the delivered assignment, we also offer free revisions. Refunds will only be considered when revisions do not resolve the issue. If your work has quality issues or is plagiarised, then you get a full refund. But when you submit your assignment already, then no repayment is applicable.
- In rare cases when the assignment is not delivered on the agreed timeframe and our team has not responded for the last 2 days. Then you can ask for a refund or store credits.
- If there is any technical issue resulting in double charges or incorrect payments, please notify our team immediately with evidence. We will begin the process of returning additional charges within 24 hours.
- You can even cancel your order within 24 hours of placing it. As long as the writer didn’t start your work, the cancellation window is open. In such cases, you are eligible for a full reimbursement once we begin working, then it is not possible.
- When you wish to score an A+ and expect us to guarantee that, then it is not possible. We promise to deliver high-quality work, but we can't promise specific grades. It depends on the professor's evaluation process and other things. Therefore, we do not offer refunds based on grade expectations.
- If any unlikely event occurs that you no longer need the assignment. Then, you can request a refund within three weeks from the submission date. Provide us solid proof of failure. Refund claims made after three weeks will not be processed.
Refund claim method
To request a refund, you can reach out to our customer support team directly. They will promptly investigate your concern and ensure all the necessary steps are taken. Refund claims should be submitted within three weeks of receiving the assignment. If you are late, your claims are not considered. Try to provide relevant details, such as your order ID, the issue you're facing, and any proof. It will help us resolve your request as efficiently as possible.
Refund period
The refund period for all genuine claims is three weeks. The time starts from the delivery date of your assignment. If you encounter any issues with the quality, then file the complaint within the timeframe. Any case made after 3 weeks will, unfortunately, not be accepted. This way, we handle all concerns in a timely manner while providing a fair resolution for both parties.
Chargeback policy
We don’t promote chargebacks as they disrupt our service and cause delays. Still, if you're considering chargeback due to dissatisfaction, then connect with our customer support team first. We are committed to resolving problems smoothly and effectively. If you make a chargeback without prior communication, then we will reverse the transaction and take necessary action.
Refund processing time
Once your refund request is accepted, wait for 48 hours for our quality assurance team to evaluate and verify your concern. When the approval happens within 24 hours, the amount will be processed. Based on your payment method, it will take a few business days to reflect in your account. Wait patiently as we ensure a fast and smooth resolution to your request.
